The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and how best to support the people who do such important work.
To understand what the future might look like, we talked with business and customer service leaders across industries and countries about what comes next....
Published: Jun 15, 2022
If you’re a “Trekkie” you know that “shields” refer to advanced technology to protect starships, space stations, and entire planets against attacks from the bad guys. The security community has adopted — thanks to the Cybersecurity and Infrastructure Security Agency (CISA) —...
Published: Jun 13, 2022
Important as the cloud already is, next-generation cloud and multicloud are expected to play even more important roles in the global, digital economy. In fact, 64% of CIOs believe that multicloud infrastructure will help accelerate innovation in their companies in the next few years.In a survey of more than 600 CIOs conducted...
Published: Jun 20, 2022
Your technology teams are under more pressure than ever to rapidly transform the business. But how do you drive sustainable, cost-effective improvements, without adding budget or headcount? Read this guide for the three steps to lowering software, hardware, and cloud costs. Inside, you’ll learn how to optimise technology...
Published: Jun 21, 2022
This MIT Tech Review Insights Report explores how organizations are using data to drive business value, especially during turbulent times such as the Covid pandemic.
Published: May 09, 2022
Aruba earns accolades from Frost & Sullivan. Check out the Frost Radar™: Global SD-WAN Vendor Market report to read why Frost and Sullivan recognized Aruba as a strong competitor in the #SDWAN market.
Published: May 24, 2022
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both customer ratings of providers and quantitative metrics correlating the use of a vendor’s products and services with measurable business success.
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Published: Jun 30, 2022
The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere world. The synchronous, in-person sales floor is a thing of the past. Today’s reps need a Digital HQ for Sales—a place where work flows between teams, customers and partners, regardless of where...
Published: Jun 15, 2022
While details are murky in terms of what recovery from Covid-19 will look like, one thing is abundantly clear for enterprises around the world: the importance of expanding and securing their digital business footprint. Covid has driven companies to increase remote work and collaboration capabilities, migrate more assets...
Published: Mar 24, 2022
A new WAN edge lets enterprises maximize the value of their cloud and digital investments. Learn how SASE connects users directly to the cloud and safeguards IoT devices that require Zero Trust, identity-based security. It’s all part of the convergence of networking and security.
Published: May 24, 2022
This eBook tells the story of three supestar application developers - Jack Ellis from Fathom Analytics, Josh Blackburn of IEX Cloud and Gerry Morgan of DailyVest - who hit the accelerator on the analytics within their SaaS products by improving the experience and speed by 50x and giving users the thrill of their own version...
Published: Jun 13, 2022
Simply put, Balmain’s social media strategy is entertainment. The revolutionary Parisian brand ushered in a new era of fashion since the mid-century, and it continues to raise the bar for luxury brands as a creative pioneer. Balmain captivates audiences with a strategy built for the era of social entertainment, understanding...
Published: Jun 09, 2022
A global survey of 600 technology decision-makers conducted by MIT Technology Review Insights, in association with VMware, finds that most organizations in Asia-Pacific and the world over had largely prepared for the online commerce and remote working the pandemic made compulsory. More than three-quarters of Asia-Pacific...
Published: Jun 17, 2022
ESG recently surveyed 2,000 IT decision makers to understand whether, and to what degree, organizations’ comprehensive technology transformations are delivering competitive advantages.The study focused on organizations’ progress delivering modern digital end-user experiences, innovating with data, and delivering...
Published: Feb 08, 2022
