Finally, it’s here—the new Next-Gen Cloud Contact Centers for Dummies ® , RingCentral Special Edition eBook. From compelling use cases to a handy glossary of terms, it unpacks everything you need to modernize your contact center so you can most effectively:
Minimize hold times—and...
Published: Jun 30, 2022
Zero Trust is a strategic approach to cybersecurity that secures an organization by eliminating implicit trust and continuously validating every stage of digital interaction.
Deployed properly, the Zero Trust Enterprise is a strategic approach to cybersecurity that simplifies and unifies risk management...
Published: Jun 10, 2022
Consumer-grade search is one of the hardest feature to get right as it includes multiple disciplines (UX, speed, relevance, personalization) while always being compared to massive players like Google & Amazon.
It needs to be a top-notch tool for your users, your developers and your business managers.
How...
Published: Jun 01, 2022
Data is revolutionizing manufacturing. Combined with powerful tools like artificial intelligence/machine learning and streaming analytics, real-time data is enabling new levels of innovation and the rise of smarter factories. Forward-leaning enterprises are pairing operational technology (OT) with edge computing to enable...
Published: Apr 29, 2022
Legacy ECM solutions simply can't keep up with the way you work today. Work is more mobile, more collaborative, more agile. Business processes must be intelligent. And customer expectations never stop growing.
Fortunately, cloud-based ECM solutions are rising to the challenge. Our new eBook, Box and...
Published: May 13, 2022
Learn best practices for success and avoid pitfalls.
Mergers and acquisitions in the healthcare space often come with challenges.
In this whitepaper, experts from Bon Secours Mercy Health, Summit Health, and Workday explain how new technologies can streamline the integration process and help leaders ensure a...
Published: Apr 20, 2022
Cybercriminals are constantly refining their tactics and making their attacks more complicated and difficult to detect. In this in-depth report, Barracuda researchers share their insights on the most recent trends in social engineering and the new methods attackers are using to trick their victims.
Read now...
Published: Apr 27, 2022
Businesses have been striving for decades to integrate supply chain planning processes with those utilized by other functions across the business, using systems like sales and operations planning (S&OP) and integrated business planning (IBP). Yet, these have fallen short of the one truly integrated business plan that...
Published: May 04, 2022
Is modern headless commerce right for you? Of course, modern headless commerce isn’t right for every business. You need to have either a skilled IT team or the resources to hire a systems integration partner. And your organization must have a clear idea of what your unique, branded experience will look and feel...
Published: Jun 01, 2022
Find out how SaaS leader Oracle NetSuite improves security and uptime for 7,500 application workloads with real-time visibility and Zero Trust segmentation.
Published: Jun 07, 2022
This MIT Sloan Management Review Executive Guide covers why culture is the greatest barrier to success, how actioned analytics drive new customer value, and how your organization can build analytics agility to accelerate business impact.
Published: May 09, 2022
This IDG eBook explores how organizations can build a successful and sustainable data approach to capitalize on data-driven decision making and outcomes.
Published: May 09, 2022
When COVID-19 first struck, many organizations rushed to deploy cloud-based Unified Communications-as-a-Service and video meeting solutions. But in the rush, security concerns were often overlooked, leading to potential risk from attack or unauthorized access to enterprise data.
Now that hybrid and remote work...
Published: Jun 30, 2022
This eBook - a collaboration with Dell, Intel, and VMware - examines how technology maturity has been re-defined, evolving from maturity into acceleration. It outlines the three critical imperatives for success and resilience in today’s world - making flexible IT a reality, empowering a digital workplace, and creating...
Published: Jun 17, 2022
