Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often requires a feat of company-wide coordination. Agents must pull up account information for context, source answers from subject matter experts and quickly escalate potential issues.
Service teams tell us that...
Published: Jun 15, 2022
Zero Trust is a strategic approach to cybersecurity that secures an organization by eliminating implicit trust and continuously validating every stage of digital interaction.
Deployed properly, the Zero Trust Enterprise is a strategic approach to cybersecurity that simplifies and unifies risk management...
Published: Jun 10, 2022
For years, the shift to cloud-based communications services was gradual, with some organizations going full force and others cautiously dipping their
toes. This all changed in 2020 as employees moved en masse to work from home (WFH), bringing their business phone systems and other communication
tools along with them....
Published: Jun 30, 2022
Learn how IT leaders can build more agile organizations by automating processes, enabling self-service capabilities for finance and HR, and driving an engaging employee experience.
Published: May 25, 2022
Businesses have the opportunity to unlock significant value across the organization with the help of machine learning and AI.
Follow the proven path to machine learning success. Read the Machine Learning Journey eBook to discover:
The full machine learning journey in 6 steps
How to transform investments...
Published: Apr 25, 2022
Selena Gomez’s Rare Beauty was founded with a mission to destigmatize mental health and celebrate individuality by redefining what “beautiful” means. The authentic, storytelling nature of TikTok makes it the perfect channel to communicate this message, and Rare Beauty joined the app in September 2020...
Published: Jun 09, 2022
How can a single cloud-based finance, HR, and supply chain system for healthcare from Workday improve all spectrums of care? View the interactive infographic to see how we help some of the largest healthcare providers and integrated delivery networks improve operations, reduce costs, and retain the best talent.
Published: Apr 20, 2022
How can we, as individuals and companies, protect our businesses from cyberattacks?
Which industries are at the greatest risk and what can we do to tackle those risks?
In this post, we will discuss everything you need to know about the current cybersecurity situation to help you make informed business decisions....
Published: Jun 16, 2022
Read the Rockwell Automation and ISMG research report: Cybersecurity Preparedness in Critical Infrastructure.
Critical Infrastructure organizations increasingly realize that downtime from cyberattack can be catastrophic. The Colonial Pipeline ransomware attack, for example, resulted in 5 days of downtime,...
Published: Jun 22, 2022
Learn how Workday can help your organization gain shared data models and structures, standardized business processes, one view of the data, and common frameworks that can be configured to meet local requirements.
Published: Apr 20, 2022
Data is revolutionizing manufacturing. Combined with powerful tools like artificial intelligence/machine learning and streaming analytics, real-time data is enabling new levels of innovation and the rise of smarter factories. Forward-leaning enterprises are pairing operational technology (OT) with edge computing to enable...
Published: Apr 29, 2022
This checklist details how CPG manufacturers can identify and address critical supply chain processes. It provides an 8-point consideration for reducing costs, increasing inventory visibility and accuracy while future-proofing operations with high-performance barcode scanning.ls.
Published: May 26, 2022
Digital transformation continues to accelerate across all industries as organizations seek to increase efficiencies while responding to rapidly evolving trends and end user demands. Healthcare in particular is undergoing dramatic transformations in just about every area of care delivery due to the exponential growth in...
Published: May 04, 2022
How has the COVID-19 pandemic and the necessity of the distributed, anywhere workforce shifted the future of work? Forrester Consulting conducted a survey, commissioned by VMware, to global future-of-work decision-makers with responsibility for strategy and security from various global industries on how the challenges...
Published: Jun 17, 2022
