Organizations are hungry to use data to grow and improve performance, but enterprises are struggling with search today. Knowledge is key to business insights, and there are hard costs and risks associated with time spent searching for information or faulty decisions made based on inaccurate information.
Intelligent...
Published: Apr 25, 2022
The technology industry is a top target for both cybercriminals and state-sponsored cyber espionage groups. Attacks on technology companies can affect organizations in other industries, as well as individual consumers, because so many organizations and individuals rely...
Published: Jun 09, 2022
There’s a lot riding on today’s Helpdesk Managers and their teams. As organizations have expanded in size and scope, user demands for IT support have skyrocketed. Already busy support teams are under strain.
To offer a high-quality support service, Helpdesk Managers need to improve efficiency, by reducing...
Published: May 11, 2022
How do you address the Customer Experience revolution? Evolving customer expectations shape new needs to handle next generation digital channels in the contact center.
This eBook provides data and background, as well as tips and tricks on how you can prepare your contact center to provide the best-in-class digital...
Published: Jun 30, 2022
Critical Infrastructure organizations are undergoing digital transformation, digitizing processes and adopting Internet of Things (IoT) technology to improve efficiency
and reliability. The resulting connectivity of operational technology (OT) to the internet and the convergence between OT and IT have created extreme...
Published: Jun 30, 2022
This ebook "How to Stop Ransomware Attacks" provides in-depth guidance for quickly setting up stronger defenses against ransomware. Read this ebook to learn:
How ransomware works.
Common ransomware attack patterns.
Three simple steps that can stop most attacks.
Why traditional firewall approaches...
Published: Jun 07, 2022
Easy, secure client experiences are the new gold standard in financial services.
Whether you're talking traditional wholesale banking or capital market investments, your customers expect simple, frictionless transactions. In this ebook, discover how the Content Cloud streamlines workflows, protects sensitive...
Published: May 17, 2022
To thrive in this sea of change, you need to power constant transformation in your enterprise. But where should you focus your investment? In this report, discover how to get ahead of disruption, with new insight from NTT Data and ServiceNow. You’ll learn what’s next for your transformation, why global leaders...
Published: Jun 21, 2022
If you’re a “Trekkie” you know that “shields” refer to advanced technology to protect starships, space stations, and entire planets against attacks from the bad guys. The security community has adopted — thanks to the Cybersecurity and Infrastructure Security Agency (CISA) —...
Published: Jun 13, 2022
As businesses increasingly embrace a cloud-first strategy, many are migrating their most heavily used business applications — including office productivity, customer relationship management (CRM), customer care, and more — to the public cloud. In today’s remote workplace, in which work from home (WFH)...
Published: Jun 30, 2022
Finally, it’s here—the new Next-Gen Cloud Contact Centers for Dummies ® , RingCentral Special Edition eBook. From compelling use cases to a handy glossary of terms, it unpacks everything you need to modernize your contact center so you can most effectively:
Minimize hold times—and...
Published: Jun 30, 2022
Download now to discover how to leverage best-in-class procurement planning to drive process e!ciencies, improve sourcing plan collaboration and generate bottom-line cost savings in any business environment.
Published: May 04, 2022
Today’s businesses depend on a robust communications experience to drive innovation, and phone calls are at the heart of that experience.
However, it’s not just about picking up the phone and dialing a number these days. Today’s workers and customers connect with each other using several different...
Published: Jun 30, 2022
With cyber breaches ever-rising in cost and frequency, you need to build more effective, collaborative IT security operations—by harnessing automation on a single platform. Read this guide for your three-step roadmap to enabling a stronger cybersecurity response. You’ll see how to optimise and automate processes,...
Published: Jun 21, 2022
