The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and how best to support the people who do such important work.
To understand what the future might look like, we talked with business and customer service leaders across industries and countries about what comes next....
Published: Jun 15, 2022
IronNet is committed to answering the World Economic Forum’s call to action for collaborative cyber defense. We call this approach Collective Defense: the ability for organizations — comprising a sector, supply chain, or country — to share threat intelligence securely and in real time,...
Published: Jun 15, 2022
Learn how organizations can use agile financial systems to facilitate subscription growth by supporting new business models and reacting quickly to new opportunities.
Published: May 17, 2022
While details are murky in terms of what recovery from Covid-19 will look like, one thing is abundantly clear for enterprises around the world: the importance of expanding and securing their digital business footprint. Covid has driven companies to increase remote work and collaboration capabilities, migrate more assets...
Published: Mar 24, 2022
Legacy ECM solutions simply can't keep up with the way you work today. Work is more mobile, more collaborative, more agile. Business processes must be intelligent. And customer expectations never stop growing.
Fortunately, cloud-based ECM solutions are rising to the challenge. Our new eBook, Box and...
Published: May 13, 2022
Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact center, they’re significantly more focused on ensuring customer satisfaction than they are about achieving agent productivity. In order to achieve...
Published: Jun 30, 2022
In this white paper, we look at five new rules to secure data centers and cloud environments. These rules help simplify how organizations should approach their cybersecurity program to better identify and address weaknesses in internal, East-West security — a foundational step in preventing ransomware and cybercriminals...
Published: Jun 07, 2022
Building a modernized, customer-centric quote-to-cash process is more important than ever for technology and media companies.
Learn how Workday can help your organization streamline Q2C to become more agile in this eBook.
Published: May 17, 2022
There’s a lot riding on today’s Helpdesk Managers and their teams. As organizations have expanded in size and scope, user demands for IT support have skyrocketed. Already busy support teams are under strain.
To offer a high-quality support service, Helpdesk Managers need to improve efficiency, by reducing...
Published: May 11, 2022
Heavy equipment engineers need to continuously improve and optimize equipment designs, but how can they get product designs right sooner to meet both project and product targets? Predictive performance engineering has tremendous business potential and allows companies to unlock new levels of innovation and performance....
Published: Jun 07, 2022
Businesses have been striving for decades to integrate supply chain planning processes with those utilized by other functions across the business, using systems like sales and operations planning (S&OP) and integrated business planning (IBP). Yet, these have fallen short of the one truly integrated business plan that...
Published: May 04, 2022
This MIT Tech Review Insights Report explores how organizations are using data to drive business value, especially during turbulent times such as the Covid pandemic.
Published: May 09, 2022
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both customer ratings of providers and quantitative metrics correlating the use of a vendor’s products and services with measurable business success.
Download...
Published: Jun 30, 2022
Escape from manual document processing and find freedom in a machine learning solution. Work more efficiently with intelligent document processing.
Read the eBook Set Your Document Data Free to learn how you can use machine learning to:
Curtail or even eliminate errors associated with...
Published: Apr 25, 2022
