Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact center, they’re significantly more focused on ensuring customer satisfaction than they are about achieving agent productivity. In order to achieve...
Published: Jun 30, 2022
The 2020 coronavirus pandemic had a transformative effect on where—and how—we worked. Nearly two years in, technological and cultural changes are cultivating a fairer, kinder normal.
What have we learned? What are some of the great things we want to carry forward? What were some of those challenges or...
Published: May 11, 2022
This checklist details how CPG manufacturers can identify and address critical supply chain processes. It provides an 8-point consideration for reducing costs, increasing inventory visibility and accuracy while future-proofing operations with high-performance barcode scanning.ls.
Published: May 26, 2022
This comprehensive guide explains the critical need for Zero Trust Segmentation and how Illumio can help make implementations fast, simple and scalable for organizations of any size.
Download the guide to learn:
What is Zero Trust and why you need it.
Why traditional security tools often fail to protect...
Published: Jun 07, 2022
Our world has never moved faster in terms of cyber threats, security technology innovations and overall business transformation. The complexity of today’s environment can feel overwhelming, but some of us thrive on navigating this modern world and turning complexities into advantages.
In the spirit of creating...
Published: Jun 08, 2022
When COVID-19 struck businesses in March 2020, companies scrambled to cobble together temporary work-fromhome (WFH) collaboration solutions that could help them maintain business continuity as cities and counties went into lockdown.
In this report, we’ll profile several organizations and how unified communications...
Published: Jun 30, 2022
In this white paper, we look at five new rules to secure data centers and cloud environments. These rules help simplify how organizations should approach their cybersecurity program to better identify and address weaknesses in internal, East-West security — a foundational step in preventing ransomware and cybercriminals...
Published: Jun 07, 2022
The upheavals of 2020 created an opportunity for sales teams to rethink how they operate in a work-from-anywhere world. The synchronous, in-person sales floor is a thing of the past. Today’s reps need a Digital HQ for Sales—a place where work flows between teams, customers and partners, regardless of where...
Published: Jun 15, 2022
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both customer ratings of providers and quantitative metrics correlating the use of a vendor’s products and services with measurable business success.
Download...
Published: Jun 30, 2022
Learn how organizations can use agile financial systems to facilitate subscription growth by supporting new business models and reacting quickly to new opportunities.
Published: Apr 20, 2022
Collective Defense uses collaboration and threat information sharing in new and powerful ways to reduce risk and improve the societal, commercial, and governmental ecosystems every enterprise depends upon to thrive.
Yet while the idea of Collective Defense sounds practical, it is understandable that there are...
Published: Jun 15, 2022
A global survey of 600 technology decision-makers conducted by MIT Technology Review Insights, in association with VMware, finds that most organizations in Asia-Pacific and the world over had largely prepared for the online commerce and remote working the pandemic made compulsory. More than three-quarters of Asia-Pacific...
Published: Jun 17, 2022
What does the future of data management look like? Join SingleStore and Forrester as we discuss how leading organizations modernize their data architectures.
Published: Jun 28, 2022
Gaining unified visibility into application traffic across multi-cloud, hybrid cloud and data center environments has remained elusive — until now. Learn how Illumio CloudSecure provides real-time visibility and control for these environments without the need for software agents.
Published: Jun 07, 2022
