Finally, it’s here—the new Next-Gen Cloud Contact Centers for Dummies ® , RingCentral Special Edition eBook. From compelling use cases to a handy glossary of terms, it unpacks everything you need to modernize your contact center so you can most effectively:
Minimize hold times—and...
Published: Jun 30, 2022
How do you address the Customer Experience revolution? Evolving customer expectations shape new needs to handle next generation digital channels in the contact center.
This eBook provides data and background, as well as tips and tricks on how you can prepare your contact center to provide the best-in-class digital...
Published: Jun 30, 2022
As public cloud adoption accelerates, increasingly complex cloud services bring new risk challenges for protecting enterprise workloads. In fact, Gartner says, “By 2023, 70% of all enterprise workloads will be deployed in cloud infrastructure and platform services, up from 40% in 2020.”
...
Published: Jun 07, 2022
Seems like every week there's news of another cybersecurity breach. Ponemon Institute has found that the typical data breach costs an average of $3.9 million, and that just one breach can decrease your company's stock price by 5%. No one wants to be that kind of typical — no what can you do about it?
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Published: May 13, 2022
The pandemic redefined “work” as we know it. Companies adopted new technologies and workflows to support large-scale work from home. Workers quickly acclimated to the new environment, with many juggling their personal lives and work obligations more than ever before.
It was a monumental shift that tested...
Published: Jun 30, 2022
The technology industry is a top target for both cybercriminals and state-sponsored cyber espionage groups. Attacks on technology companies can affect organizations in other industries, as well as individual consumers, because so many organizations and individuals rely...
Published: Jun 09, 2022
A global survey of 600 technology decision-makers conducted by MIT Technology Review Insights, in association with VMware, finds that most organizations in Asia-Pacific and the world over had largely prepared for the online commerce and remote working the pandemic made compulsory. More than three-quarters of Asia-Pacific...
Published: Jun 20, 2022
Healthcare has a customer experience problem, and it’s impacting both care quality and the bottom line.
With digital engagement tools and a strong cloud-based infrastructure, the fullcycle consumer experience available to airline frequent flyers and Amazon retail shoppers can now remove the friction of interacting...
Published: Mar 21, 2022
When COVID-19 struck businesses in March 2020, companies scrambled to cobble together temporary work-fromhome (WFH) collaboration solutions that could help them maintain business continuity as cities and counties went into lockdown.
In this report, we’ll profile several organizations and how unified communications...
Published: Jun 30, 2022
The 2020 coronavirus pandemic had a transformative effect on where—and how—we worked. Nearly two years in, technological and cultural changes are cultivating a fairer, kinder normal.
What have we learned? What are some of the great things we want to carry forward? What were some of those challenges or...
Published: May 11, 2022
Zero Trust assumes no entity is implicitly trusted regardless of whether it is internal or external to an organization’s network.
Zero Trust Architecture aligns with and enhances insider risk capabilities in several ways.
Published: Jun 08, 2022
Read the Rockwell Automation and ISMG research report: Cybersecurity Preparedness in Critical Infrastructure.
Critical Infrastructure organizations increasingly realize that downtime from cyberattack can be catastrophic. The Colonial Pipeline ransomware attack, for example, resulted in 5 days of downtime,...
Published: Jun 22, 2022
With your smart factories, supply chain and employees all interconnected, your intellectual property (IP) is more at risk of exposure than ever. Securing your data has become especially challenging as workers use devices and networks that aren’t managed by your IT department.
This whitepaper provides an...
Published: Jun 15, 2022
Building the foundation for a positive, productive workplace environment ladders directly to IT.
IT is the critical owner of the modern employee experience, and these strategic responsibilities are only going to increase and accelerate — and IT leaders must seize the...
Published: Jun 07, 2022
