Every organization is now defined by the digital services it delivers. From engaging customers with new experiences to building new revenue opportunities, and driving digital-first touchpoints that protect and enable customers and communities, these services have never been more essential. As part of VMware’s work...
Published: Jun 17, 2022
The technology industry is a top target for both cybercriminals and state-sponsored cyber espionage groups. Attacks on technology companies can affect organizations in other industries, as well as individual consumers, because so many organizations and individuals rely...
Published: Jun 09, 2022
Finally, it’s here—the new Next-Gen Cloud Contact Centers for Dummies ® , RingCentral Special Edition eBook. From compelling use cases to a handy glossary of terms, it unpacks everything you need to modernize your contact center so you can most effectively:
Minimize hold times—and...
Published: Jun 30, 2022
As businesses increasingly embrace a cloud-first strategy, many are migrating their most heavily used business applications — including office productivity, customer relationship management (CRM), customer care, and more — to the public cloud. In today’s remote workplace, in which work from home (WFH)...
Published: Jun 30, 2022
The pandemic redefined “work” as we know it. Companies adopted new technologies and workflows to support large-scale work from home. Workers quickly acclimated to the new environment, with many juggling their personal lives and work obligations more than ever before.
It was a monumental shift that tested...
Published: Jun 30, 2022
The 2020 coronavirus pandemic had a transformative effect on where—and how—we worked. Nearly two years in, technological and cultural changes are cultivating a fairer, kinder normal.
What have we learned? What are some of the great things we want to carry forward? What were some of those challenges or...
Published: May 11, 2022
When COVID-19 struck businesses in March 2020, companies scrambled to cobble together temporary work-fromhome (WFH) collaboration solutions that could help them maintain business continuity as cities and counties went into lockdown.
In this report, we’ll profile several organizations and how unified communications...
Published: Jun 30, 2022
Seems like every week there's news of another cybersecurity breach. Ponemon Institute has found that the typical data breach costs an average of $3.9 million, and that just one breach can decrease your company's stock price by 5%. No one wants to be that kind of typical — no what can you do about it?
...
Published: May 13, 2022
For years, the shift to cloud-based communications services was gradual, with some organizations going full force and others cautiously dipping their
toes. This all changed in 2020 as employees moved en masse to work from home (WFH), bringing their business phone systems and other communication
tools along with them....
Published: Jun 30, 2022
This ebook "How to Stop Ransomware Attacks" provides in-depth guidance for quickly setting up stronger defenses against ransomware. Read this ebook to learn:
How ransomware works.
Common ransomware attack patterns.
Three simple steps that can stop most attacks.
Why traditional firewall approaches...
Published: Jun 07, 2022
Predict business outcomes, drive value, increase developer productivity, and accelerate innovation in your organization by reconsidering how your business builds intelligent applications. Read the IDC whitepaper from AWS and Nvidia to learn how Amazon SageMaker and deep learning on AWS help solve typical development challenges...
Published: Apr 25, 2022
Higher education institutions facing declining funds, changing student needs, and rapid growth in online offerings need to be able to respond with innovations in business models and services.
In this guide, learn how your institution can use cloud-based systems to:
Create more convenient and seamless workflows...
Published: Apr 20, 2022
Building the foundation for a positive, productive workplace environment ladders directly to IT.
IT is the critical owner of the modern employee experience, and these strategic responsibilities are only going to increase and accelerate — and IT leaders must seize the...
Published: Jun 07, 2022
We surveyed 900 retailers to understand how they handle surges in demand (Black Friday), as well as how they have adopted a headless architecture, artificial intelligence, personalization, and more. Digital commerce has seen 10 years of growth in a matter of months. From the wealth of information we surface in this report,...
Published: Jun 01, 2022
