Healthcare has a customer experience problem, and it’s impacting both care quality and the bottom line.
With digital engagement tools and a strong cloud-based infrastructure, the fullcycle consumer experience available to airline frequent flyers and Amazon retail shoppers can now remove the friction of interacting...
Published: Mar 21, 2022
Read this eBook to learn the benefits of intelligent finance automation, discover how automated finance works for key companies, and learn how to choose a vendor that understands automation technology.
Published: Apr 20, 2022
The 2020 coronavirus pandemic had a transformative effect on where—and how—we worked. Nearly two years in, technological and cultural changes are cultivating a fairer, kinder normal.
What have we learned? What are some of the great things we want to carry forward? What were some of those challenges or...
Published: May 11, 2022
We surveyed 900 retailers to understand how they handle surges in demand (Black Friday), as well as how they have adopted a headless architecture, artificial intelligence, personalization, and more. Digital commerce has seen 10 years of growth in a matter of months. From the wealth of information we surface in this report,...
Published: Jun 01, 2022
This checklist details how CPG manufacturers can identify and address critical supply chain processes. It provides an 8-point consideration for reducing costs, increasing inventory visibility and accuracy while future-proofing operations with high-performance barcode scanning.ls.
Published: May 26, 2022
Building the foundation for a positive, productive workplace environment ladders directly to IT.
IT is the critical owner of the modern employee experience, and these strategic responsibilities are only going to increase and accelerate — and IT leaders must seize the...
Published: Jun 07, 2022
With your smart factories, supply chain and employees all interconnected, your intellectual property (IP) is more at risk of exposure than ever. Securing your data has become especially challenging as workers use devices and networks that aren’t managed by your IT department.
This whitepaper provides an...
Published: Jun 15, 2022
Higher education institutions facing declining funds, changing student needs, and rapid growth in online offerings need to be able to respond with innovations in business models and services.
In this guide, learn how your institution can use cloud-based systems to:
Create more convenient and seamless workflows...
Published: Apr 20, 2022
Digital transformation continues to accelerate across all industries as organizations seek to increase efficiencies while responding to rapidly evolving trends and end user demands. Healthcare in particular is undergoing dramatic transformations in just about every area of care delivery due to the exponential growth in...
Published: May 04, 2022
As businesses increasingly embrace a cloud-first strategy, many are migrating their most heavily used business applications — including office productivity, customer relationship management (CRM), customer care, and more — to the public cloud. In today’s remote workplace, in which work from home (WFH)...
Published: Jun 30, 2022
When COVID-19 struck businesses in March 2020, companies scrambled to cobble together temporary work-fromhome (WFH) collaboration solutions that could help them maintain business continuity as cities and counties went into lockdown.
In this report, we’ll profile several organizations and how unified communications...
Published: Jun 30, 2022
This ebook "How to Stop Ransomware Attacks" provides in-depth guidance for quickly setting up stronger defenses against ransomware. Read this ebook to learn:
How ransomware works.
Common ransomware attack patterns.
Three simple steps that can stop most attacks.
Why traditional firewall approaches...
Published: Jun 07, 2022
How do you address the Customer Experience revolution? Evolving customer expectations shape new needs to handle next generation digital channels in the contact center.
This eBook provides data and background, as well as tips and tricks on how you can prepare your contact center to provide the best-in-class digital...
Published: Jun 30, 2022
Finally, it’s here—the new Next-Gen Cloud Contact Centers for Dummies ® , RingCentral Special Edition eBook. From compelling use cases to a handy glossary of terms, it unpacks everything you need to modernize your contact center so you can most effectively:
Minimize hold times—and...
Published: Jun 30, 2022
