Organizations want to make sure their contact centers provide positive experiences to attract, satisfy, and retain customers. Up for debate today are the roles automation technology and human employees will play. Read the 2021 CCW Digital market study to learn about pain points and strategies for success. The study also...
Published: Apr 25, 2022
Low-code development is proliferating worldwide — but a rift has opened between the early adopters benefitting from the technology and those still considering it, according to a new survey.
The use of low-code platforms is near a tipping point, with nearly half of enterprises worldwide having deployed it in...
Published: Apr 06, 2022
The health of your brand, products, and services depends on delivering exceptional experiences time and again. It’s always existed, but experience is now a discipline and a focus. And it’s everywhere.
Learn how to take experience off the page and put it into practice, while delivering the feel-good engagements...
Published: Apr 13, 2022
Leading companies pride themselves on offering excellent customer experiences based on positive engagement: managing the interactions with their customers through a range of channels—from phone calls and live chat to SMS and e-mail. Often these same companies are at a loss when satisfaction scores start to drop ....
Published: Apr 13, 2022
From the rise of data analytics to new needs in budgeting, the shift to value-based medicine is bringing a fresh set of challenges to healthcare CFOs. How can you best meet these new demands and turn change into opportunity? This Becker’s Hospital Review eBook compiles 10 must-read articles that offer executive tips,...
Published: Apr 20, 2022
Machine learning is evolving faster than ever – AI and analytics can give you the capabilities to become data-driven. With technology and data playing a bigger role in football than ever, Bundesliga teamed with AWS to create an immersive fan experience. By capturing live in-game data, technology can present...
Published: Apr 06, 2022
Application Programming Interfaces, or APIs, were developed to streamline the way digital ecosystems communicate and interact with each other. At their core, APIs abstract the complexity of connecting multiple disparate systems. This allows developers to integrate third-party content or services quickly and easily into...
Published: May 23, 2022
Network segmentation is a widely accepted tool for improving performance and boosting security. By splitting a network into multiple parts or segments, it’s possible to establish more granular controls, manage policies more effectively, boost compliance and isolate certain attacks or activities.
...
Published: May 26, 2022
With the surge in remote work, many IT and security teams are forced to make security tradeoffs to maintain business continuity. The numbers of internet-facing RDP servers and VPN devices have both grown very quickly, and Microsoft Teams usage has exploded.
Whether it’s relaxing security policies so that...
Published: May 26, 2022
Today, companies are increasingly relying on the partnership between people and technology to deliver an agile response to real-time market conditions. The result is nothing less than a workflow revolution—the clearest manifestation of digital transformation. But technology is only one piece of the equation. A powerful...
Published: Apr 13, 2022
In this guide, learn how retailers can rethink the planning process with better insights, more collaboration, and easier reporting for long-term agility.
Published: Apr 19, 2022
With the presumption that ransomware will strike their organization at some point, IT leaders must implement smart, data storage strategies. Strategies that mitigate ransomware’s damage and allow an enterprise to quickly recover data for normal, business operations.
This executive white paper by DCIG covers...
Published: May 13, 2022
Organizations have been steadily implementing digital innovations for years, but recently the pace of implementation has greatly accelerated. Although the individual innovations may be different, the one thing that they have in common is the creation of new “edges.” If not properly secured, these new edges...
Published: May 04, 2022
Chemical organizations face headwinds on many
fronts. Not only has revenue growth stalled, but more disruptors are entering the market. This represents a real challenge to traditional players in almost every segment of the industry.
Read now to discover how chemical companies achieve their sustainability...
Published: Apr 04, 2022
